Come help the world’s best hotels
thrive with modern P2P
Within 3 hours of EST timezone preferred
Teammates
What excites you
Being the primary point of contact for hotel customers from the moment they sign, guiding them from onboarding through activation and into long-term success
Leading implementation; coordinating kickoff calls, configuring accounts, and making sure each customer has a smooth, confident go-live
Teaching customers how to get the most out of Folio through tailored trainings, live demos, and success playbooks
You’re excited to travel and meet customers and users face-to-face. You appreciate that nothing beats an on-site visit to build trust and understand their world up close
Building strong, trusted relationships with operators, general managers, and finance teams across hotels and management companies
Staying close to your accounts; tracking adoption, anticipating needs, and jumping in before something becomes a problem
Coordinating with support and product to make sure customer issues are resolved quickly, clearly, and with care
Spotting opportunities for customers to grow with us, whether that’s adding new users, sites, or features
Representing the customer internally; bringing thoughtful feedback to the team to help shape what we build next
What excites us
You’ve spent a couple of years in Account Management, Customer Success, or Implementation at a Hospitality or B2B SaaS company and you like wearing multiple hats
You get energy from leading projects, running trainings, and being the go-to for your customers
You communicate clearly, build trust easily, and know how to navigate different stakeholders with confidence
You’re organized, detail-oriented, and thrive when you’re juggling multiple priorities across a portfolio of accounts
You love fast-paced environments; you’re resourceful, proactive, and don’t wait around for someone else to fix things
You’ve used HubSpot or a similar CRM to stay on top of customer relationships and workflows
You’ve worked on products with multiple user types, layered implementations, or interesting edge cases (bonus points!)
Bonus! You’ve spent time in or around hotels or know the ins and outs of hospitality, procurement, or finance
Working at Folio
We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners.
For the most part, we rely on Google Meet, Linear, Notion, and Slack to make decisions and get things done day-to-day.
You will have the opportunity to travel frequently and meet our customers in person
We're a small team who work collaboratively and meet daily for stand up
We offer competitive compensation, health benefits, flexible PTO, and a remote-first work environment
We value transparency, humility, and getting things done and we’re building a culture where people can do their best work and grow quickly.
What we value
Craft. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace.
Optimism. We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit.
Ownership. We love making things better and have a strong sense of shared responsibility over everything we create together.
Hospitality. The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.
Apply online