Within 3 hours of EST timezone preferred
Teammates
What excites you
Building meaningful relationships with customers and helping them succeed with our product
Managing customer inquiries across multiple channels including Intercom, phone, and email
Supporting in-person training and onboarding alongside the GTM team
Identifying opportunities to enhance internal processes and promote best practices
Monitoring customer feedback to ensure resolutions exceed expectations
Developing systems and procedures that maintain high service standards
Analyzing trends in customer inquiries to improve satisfaction and retention
Collaborating across departments to resolve customer issues effectively
Bringing the customer's voice into our product development process
Solving complex problems and helping customers overcome technical challenges
What excites us
Your proven experience as a customer service leader (5+ years), business development or hospitality
Your highly motivated, self-starting attitude with a bias for action
Your excellent organizational and problem-solving skills
Your exceptional verbal and written communication abilities
Your customer-centric mindset and passion for exceptional service
Your strong interpersonal skills and team collaboration experience
Your experience with helpdesk, CRM software, and other customer service tools
Your passion for travel and hospitality
Your willingness to travel for in-person customer onboarding when needed
Working at Folio
We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners.
For the most part, we rely on Google Meet, Linear, Notion, and Slack to make decisions and get things done day-to-day.
You will have the opportunity to travel frequently and meet our customers in person
We're a small team who work collaboratively and meet daily for stand up
What we value
Craft. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace.
Optimism. We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit.
Ownership. We love making things better and have a strong sense of shared responsibility over everything we create together.
Hospitality. The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.
Apply online