Within 3 hours of EST timezone preferred
Teammates
What excites you
Working in a fast-paced, high-accountability environment where your work directly impacts customers and the business.
Building processes from scratch and proposing innovative solutions to customer problems and internal operations. There are not old playbooks to follow!
Building strong relationships with customers, becoming their trusted partner and an advocate for their needs. Your feedback will drive tangible product improvements.
Traveling and meeting customers and users face-to-face. You appreciate that nothing beats an on-site visit to build trust and understand their world up close
Leading implementation; coordinating kickoff calls, configuring accounts, and making sure each customer has a smooth, confident go-live
Working cross-functionally with a supportive team that values your input, and where you can expand your knowledge.
Joining a growing company early — with real opportunity to grow as we scale
Having ownership and autonomy over how you manage your work
Working with Folio’s leadership team to build a scalable post-sales team structure and associated processes to enable the company to rapidly expand
What excites us
3–5 years of experience in consulting, business operations, finance, or a high-growth startup environment
You’re a people person, and get energy from being in client-facing environments
You get energy from the thought of leading projects, running trainings, and being the go-to point person for your customers
You communicate clearly, build trust easily, and know how to navigate different stakeholders with confidence
You’re organized, detail-oriented, and thrive when you’re juggling multiple priorities across a portfolio of accounts
You love fast-paced environments; you’re resourceful, proactive, and don’t wait around for someone else to fix things
Bonus points for:
Experience in customer-facing roles like BD/Sales, customer success, partnerships, or being a founder
Experience in or passion for hotels, hospitality, or travel
Working at Folio
We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners.
For the most part, we rely on Google Meet, Linear, Notion, and Slack to make decisions and get things done day-to-day.
You will have the opportunity to travel frequently and meet our customers in person
We're a small team who work collaboratively and meet daily for stand up
What we value
Craft. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace.
Optimism. We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit.
Ownership. We love making things better and have a strong sense of shared responsibility over everything we create together.
Hospitality. The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.
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