Within 3 hours of EST timezone preferred
Teammates
What excites you
Taking a complex, multi-step operational workflow and making it dramatically faster and more reliable. You get satisfaction from shaving days off a process and eliminating manual steps.
Digging into the details of how things actually work today — shadowing implementation calls, reading support tickets, mapping out every step and handoff — so you can find the real bottlenecks.
Translating qualitative pain points ("this is frustrating," "we keep going back and forth") into clear, prioritized product requirements and experiments.
Working at the intersection of product, operations, and engineering — you're not a pure PM and you're not a pure ops person. You're comfortable doing both, and you're technical enough to build tooling and monitoring yourself.
Building processes, playbooks, and programmatic tooling from scratch, and iteratively improving existing workflows.
Working with a small, fast-moving team where your improvements directly impact customers and the business. Having ownership and autonomy over how you manage your work.
What excites us
3–6 years of experience in product operations, product management, technical operations, or a product-adjacent role at a high-growth startup or SaaS company.
You're a technically sharp, product-oriented operator: analytical, dynamic, and comfortable writing code. You can map a messy process, identify the highest-leverage fix, and drive it to completion, including building the tooling yourself.
You have strong user experience and onboarding intuition — you know how to simplify flows, reduce friction, and shorten time-to-value.
You're comfortable with systems and tooling: designing internal processes, building playbooks, and improving admin tools that support operational workflows. You are excellent at scoping and prioritization
You communicate clearly and can translate between operational teams ("this is broken") and engineering ("I’ve scoped a potential solution that could reduce the time this step takes by Y days").
You love fast-paced environments; you're resourceful, proactive, and don't wait around for someone else to fix things.
Bonus points for:
Engineering or technical background (comfortable reading code, writing specs, understanding system constraints)
Experience with onboarding, implementation, or customer setup workflows at a B2B SaaS company
Familiarity with procurement, supply chain, or hospitality operations
Experience working with admin tools, internal tooling, or ops platforms
Experience at a Series A–B stage company
Working at Folio
We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners.
For the most part, we rely on Google Meet, Linear, Notion, and Slack to make decisions and get things done day-to-day.
You will have the opportunity to travel and meet our customers in person.
We're a small team who work collaboratively and meet daily for stand up.
What we value
Craft. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace.
Optimism. We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit.
Ownership. We love making things better and have a strong sense of shared responsibility over everything we create together.
Hospitality. The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.
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